Telecom, servizio di assistenza sui social network

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Telecom

Parte oggi il nuovo servizio di assistenza “social” di Telecom Italia. L’azienda è la prima, sul mercato italiano, a credere nei social media e a lanciare un servizio di assistenza tecnica accessibile tramite Facebook e Twitter.

Niente più ore di attesa al telefono per segnalare un guasto o per richiedere informazioni, da oggi basta utilizzare i due social network più popolari del mondo.

Il servizio sarà attivo entro poche ore, il personale specializzato dovrà rispondere ad ogni singola domanda su prodotti Telecom Italia e TIM. Gli operatori sono stati formati in modo differente rispetto ai colleghi del 187 e 119.

La comunicazione sul web infatti richiede un linguaggio differente, più snello e diretto.

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